Westnet

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Westnet

Westnet has a great customer service record and a good history of reliable connectivity.

While Westnet may not be as big as its competitors, what it lacks in size it makes up for in reputation.

The Product

Westnet offers a huge range of different ADSL and ADSL2+ contracts, bundled and unbundled, to suit the many needs of the market. No mammoth data allowances here, but within their range Westnet offers a wide variety of broadband plans to choose from. Many of their broadband deals share the same price but offer different data/speed/extras options to assist their customers in finding just the right broadband plan.

Part of their range includes bundle plans, some of which offer iiNet’s desirable BoB. BoB not only acts as a high speed wireless modem but also replaces your traditional landline phone with VoIP. Unlike most VoIP plans, with BoB you can keep your original home number and still enjoy free, unlimited calls to any non-business landline in Australia.

Westnet Customer Service

Westnet has a great customer service reputation. Being a subsidiary of iiNet, Westnet customers enjoy a 24/7 customer service line based in Australia, NZ and South Africa. Online user reviews rate the tech support line well, stating that it is not only helpful but also usually deals with their problems efficiently and quickly. One feature of their broadband tech support in particular is their call-back option, whereby a customer waiting in a queue can leave their number and wait for a call back, without losing their place. That means less waiting around on the phone and a lot less aggravation.

Westnet Overview

Westnet is not a big internet service provider but it is very popular with its customers. Its broadband deals are fairly priced and offer a variety of options when choosing between broadband plans.


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